Terms of Service

01Acceptance & who this is with

These Terms of Service ("Terms") are a contract between The Mother Goose Group Ltd, trading as WRDRB™ (Company No. 17250953, registered office 5 St. Nicholas Place, East Challow, Wantage, Oxfordshire, OX12 9SP, UK) ("WRDRB", "we") and the organisation creating an account ("Customer", "you").

By creating an account, starting a trial, or otherwise accessing WRDRB, you confirm you have authority to bind your organisation to these Terms. If you don't have that authority, please don't proceed — ask whoever manages software purchasing at your organisation to do so.

These Terms work alongside our Privacy Policy and, for paid-tier Customers, our Data Processing Agreement, which is incorporated by reference and governs how we handle personal data on your behalf.

02The service

WRDRB is a software platform for managing kit, uniform and workwear issue, inventory, requests, returns and reporting. We provide it as a hosted, web-based service — there's nothing for you to install. We may add, change or retire features over time; we'll give reasonable notice of any change that materially reduces functionality you're actively using.

03Accounts

• You're responsible for the accuracy of information you provide, and for keeping login credentials confidential
• You're responsible for activity under your account, including actions taken by staff you invite as admins or users
• You must be a genuine organisation (club, business, facility, or similar) using WRDRB for its intended purpose — personal, non-organisational use of the paid platform isn't supported
• Notify us promptly at hello@wrdrb.org.uk if you suspect unauthorised access to your account

04Plans, pricing & billing

• Paid plans are billed monthly in advance via Stripe, unless you've arranged purchase-order/invoice billing with us directly
• Prices are exclusive of VAT, which is added where applicable
• We'll give at least 30 days' notice of any price increase, which will take effect at your next renewal
• Subscriptions renew automatically until cancelled; you can cancel at any time and retain access until the end of the current billing period
• Fees already paid are non-refundable, except where required by law or at our discretion
• If a payment fails, we'll notify you and may suspend access to paid features until payment is resolved (see §13)
• If your staff count exceeds your plan's limit, we'll ask you to upgrade before adding more staff

05Free trial

New organisations may start a 3-day free trial of a paid plan, with full access to every feature and no card required. One trial is available per organisation. At the end of the trial, you'll need to subscribe to a paid plan to keep access to paid-tier features; we'll email you before the trial ends. We may change trial terms or availability at any time.

06Grassroots free tier

The grassroots tier at grassrootswrdrb.lovable.app is offered free of charge as a lighter-weight tool for small clubs and teams. It is provided "as is", without the availability commitments or support levels of the paid platform. We may change, limit or discontinue the grassroots tier, or migrate it to different infrastructure, at any time with reasonable notice where practical. Paid-tier features are not available on the grassroots tier.

07Your data

• You own the data you and your staff/members put into WRDRB. We don't claim ownership of it, and we don't use it for anything beyond providing the service, as set out in our Privacy Policy and DPA
• You're responsible for the accuracy and legality of the data you enter, including having a proper basis to hold data about your staff or members (see our DPA and Privacy Policy for more on this, particularly around children's data)
• You can export your data at any time while your account is active; on termination, we'll retain your data for a limited period to allow export, then delete or anonymise it per our retention schedule

08Acceptable use

You agree not to:

• Use WRDRB for anything unlawful, fraudulent, or that infringes someone else's rights
• Attempt to bypass access controls, tier limits, or security measures
• Reverse-engineer, scrape, or resell the platform without our written agreement
• Upload data you don't have the right to hold, or that's obtained unlawfully
• Interfere with the platform's operation or other Customers' use of it

We may suspend accounts that breach this section — see §13.

09Staff & member portal

Staff and members invited by a Customer admin get access to a portal scoped to their own kit records, requests, announcements and policies. Their use of the portal is subject to these Terms and to any additional policies their organisation publishes within the platform. Access to the staff portal is controlled entirely by the Customer admin — we act on their instructions regarding who has access and to what.

10Suppliers & connections

Where you connect a supplier to your account, that supplier can see only order requests and catalogue data you choose to share with them — never your staff or member personal data. You're responsible for your own commercial relationship with any supplier you connect.

11Intellectual property

WRDRB, the WRDRB name and logo, and the platform's software, design and content are owned by The Mother Goose Group Ltd or our licensors, protected by copyright, trade mark and other laws (WRDRB is the subject of a pending UK trade mark application). We grant you a limited, non-exclusive, non-transferable licence to use the platform for your internal business purposes for as long as your account is active. Nothing in these Terms transfers any IP rights to you, except your own data as set out in §7.

12Availability & support

We aim to keep the platform available at all reasonable times but don't currently offer a formal uptime SLA. We'll give notice of planned maintenance where practical, and will work to resolve unplanned outages promptly. Support is available at hello@wrdrb.org.uk and via in-app live chat during reasonable hours.

13Suspension & termination

• You may cancel your subscription at any time; access continues until the end of the paid period
• We may suspend or terminate access if payment fails and isn't resolved within a reasonable period after notice, if you breach these Terms (including §8), or if we reasonably believe continued access poses a security or legal risk
• We'll give notice where practical before suspending, except where urgent action is needed to protect the platform or other Customers
• Either party may terminate for the other's material, uncured breach
• On termination, §7 (data export/deletion), §11 (IP), §15 (liability), §16 (indemnity) and §17 (confidentiality) survive

14Warranties & disclaimers

We provide WRDRB with reasonable care and skill. Beyond that, the platform is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, to the fullest extent permitted by law. We don't warrant the platform will be uninterrupted or error-free.

15Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't lawfully be limited or excluded.

Subject to that, to the fullest extent permitted by law: (a) neither party is liable for indirect, special, or consequential loss, including loss of profits, revenue, business or goodwill; and (b) our total liability arising out of or related to these Terms in any 12-month period is limited to the fees you paid us in that period.

16Indemnity

You agree to indemnify us against claims, losses or costs arising from your breach of these Terms, your unlawful use of the platform, or data you've uploaded that you didn't have the right to hold.

17Confidentiality

Each party will keep the other's confidential information (including, for you, non-public business information; for us, our pricing and product roadmap) confidential, and use it only to perform these Terms, except where disclosure is required by law.

18Changes to these terms

We may update these Terms from time to time. For material changes, we'll notify Customer admins by email at least 14 days before they take effect. Continued use of WRDRB after that point means you accept the updated Terms.

19General

• These Terms, the Privacy Policy and (where applicable) the DPA are the entire agreement between us, unless we've signed a separate written agreement that says otherwise
• If any part of these Terms is found unenforceable, the rest remains in effect
• We may transfer our rights and obligations under these Terms in connection with a merger, acquisition or sale of assets; we'll notify you if we do
• These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute

20Contact

hello@wrdrb.org.uk

The Mother Goose Group Ltd, 5 St. Nicholas Place, East Challow, Wantage, Oxfordshire, OX12 9SP, United Kingdom